What are Hall Road Medical Centre’s opening hours?
Hall Road Medical Centre in Carrum Downs is open 8am to 8pm Monday to Friday and 9am to 2pm on Saturday. The clinic is closed on Sundays. For a doctor outside these hours, DoctorDoctor runs an after-hours home visit service on 13 26 60.
| Monday | 8am – 8pm |
| Tuesday | 8am – 8pm |
| Wednesday | 8am – 8pm |
| Thursday | 8am – 8pm |
| Friday | 8am – 8pm |
| Saturday | 9am – 2pm |
| Sunday | Closed |
Is Hall Road Medical Centre taking new patients?
Yes. Hall Road Medical Centre welcomes new patients. Your first consultation is a 30-minute appointment, so make sure you book that length. Before your first visit, fill in the New Patient Form from the Patient Forms page and bring it with you, along with your Medicare card and any concession card. Your doctor then has your medical history, medications and allergies before you walk in, so the appointment isn’t spent on paperwork.
How do I book an appointment at Hall Road Medical Centre?
There are three ways to see a doctor at Hall Road Medical Centre. You can book online any time using the Book Now button on this website. You can call reception on (03) 9783 0266 during opening hours. Or you can walk in: walk-ins are accepted at all times, and reception will tell you roughly how long the wait is when you arrive.
A standard appointment for existing patients is 15 minutes. If you need longer, book a long consult or change your booking to one. New patients need a 30-minute appointment for their first visit. Telephone consultations can also be booked online through Book Now.
For an after-hours home visit, call DoctorDoctor on 13 26 60 or book at doctordoctor.com.au. In an emergency, call 000.
What happens if I miss an appointment?
If you can’t make your appointment at Hall Road Medical Centre, cancel at least two hours beforehand by calling (03) 9783 0266, so the time can go to another patient. Allied health appointments need 24 hours’ notice. If you don’t cancel in time, a did-not-attend fee applies: $30 for a standard appointment, or $50 for a long consult or allied health appointment. The fee is payable before your next appointment and is not covered by Medicare or bulk billing.
Does Hall Road Medical Centre bulk bill?
Yes. Since 1 July, Hall Road Medical Centre has been a fully bulk-billed practice. All standard consultations are bulk billed for eligible Medicare patients, so there is no out-of-pocket cost to see a GP.
Some things still carry a private fee, and reception will tell you before any fee applies:
- certain excisions and surgical or complex procedures
- consumables and supplies not covered by Medicare
- services that are not on the Medicare Benefits Schedule, such as work medical certificates, insurance medicals and pre-employment medicals
- missed appointments not cancelled in time ($30 standard, $50 long consult or allied health)
Visits to specialists and allied health providers, such as psychologists or physiotherapists, are billed by those providers and may have out-of-pocket costs unless they are covered under a GP Management Plan.
How will I get my test results?
If your doctor at Hall Road Medical Centre needs to talk to you about a test result, the clinic will contact you by text message, phone call or letter to book an appointment. If the result doesn’t need a discussion, you won’t be contacted. If you’re unsure about a result, call reception on (03) 9783 0266.
Is my medical information kept private?
Yes. Hall Road Medical Centre treats your medical record as a confidential document and handles it under the Australian Privacy Principles. Your health information is kept secure and is only available to authorised staff involved in your care. The practice privacy policy explains how your information is collected, used and stored.