Patient Information

  1. Opening Hours
    Monday – Thursday 8am – 8pm
    Friday 8am – 7pm
    Saturday 8am – 2pm
  2. New Patients
    Please fill in the New Patient Form and bring it in for your first appointment.
  3. Appointments
    Appointments can be made by calling our main phone number 03 9783 0266.

    For after hours home visit booking you can call 13 26 60 or visit www.doctordoctor.com.au.

    Appointments can be made through this website using the Book Now button.

  4. Missed Appointments
    Should you need to make a cancellation, we would appreciate as much notice as possible so that the appointment can be offered to another patient. Patients who do not attend their Doctor or Allied Health appointments without notice, will incur a fee of $20 or $30 respectively, payable prior to their next appointment.
  5. Fees
    All patients are fully bulk billed for medical services at Hall Road Medical Centre. Minor surgical procedures, medical reports and some immunisations may incur a charge.
  6. Test Results
    You will be contacted by either a Doctor or a Nurse regarding results, with instructions on the next course of action.
  7. Confidentiality
    In line with the National Privacy Principles, your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
  8. Hospitals and Referrals
    Admission to hospitals and referrals to specialists can be discussed with your doctor as required. There may be some out of pocket expenses incurred with specialist visits, which you should discuss with your doctor. Our closest public hospital is Frankston Hospital.
  9. Repeat Prescriptions
    You will be required to see a doctor before a repeat prescription is issued.
  10. Wheelchair Access
    The Clinic is accessible by wheelchair. Should you have any special needs, please discuss them with the receptionist or your doctor.
  11. Parking
    There is ample parking available immediately outside the Clinic.
  12. Telephone Calls
    Urgent phone calls will be directed to a Doctor immediately. In case of an emergency please call 000.
  13. Cultural Background
    A patient’s cultural or ethnic background can potentially impact on their health. Some illnesses are more prevalent in certain populations. For these reasons you may be asked about your background.
  14. Interpreters
    To get the most out of your consultation, we recommend the use of a trained interpreter if a patient has difficulty understanding English. If you would like access to an interpreter during your consultation, please give us 24 hours notice to make the necessary arrangements.
  15. Patient Feedback
    We welcome your views of the practice, particularly on how we can improve our services. This can be done via email.

    If you are unhappy with any aspect of the care you receive from this Clinic, please feel free to make an appointment with your Doctor or the Practice Manager to discuss the matter further and hopefully reach an amicable solution.

    We endeavour to resolve issues within the Clinic, however, if there is a problem you feel we cannot settle, you may prefer to contact the Victorian Government centre for handling complaints. The address is:

    Health Services Commissioner
    10th Floor
    55 Swanston Street
    Melbourne 3000
    Ph: 03 9655 5200

  16. Reminders
    In the interests of maintaining your continued good health and disease prevention, the Clinic will periodically issue reminders to attend.
  17. Facilities
    We have an accessible toilet for people with physical disabilities.

    We have a baby changing facility.